Returns, withdrawal and faulty products

This page explains what you can return, how to do it, and what to do if something is wrong with your order. It is part of our Terms of sale. It does not limit the rights you have as a consumer under mandatory law.

1. What can be returned

Every product on Inni is made to order, but not every product is made to your specification:

• Ready-made designs — a design made by a store or a creator, where you only chose options such as size and colour. You can withdraw from the purchase within 14 days, without giving a reason.
• Your own designs — a product you designed or personalised yourself in the Inni studio. It is made to your specification for you alone, so the right of withdrawal does not apply, and it cannot be returned because you changed your mind or chose the wrong size.

Faulty, damaged or wrong products can always be reported, whichever kind they are (section 6).

2. The 14-day right of withdrawal

If you are a consumer, you can withdraw from the purchase of a ready-made design within 14 days of the day you, or someone you named, received the products. If one order arrives in several parcels, the 14 days start when the last one arrives.

To withdraw, use the withdrawal page within the 14 days: enter your order number and email, choose the products, and confirm. You can also tell us by email to hello@inni.com, with your order number and the products you are returning, or use the model form at the end of this page. We confirm by email and send you return instructions.

3. Sending the products back

Send the products back without undue delay and no later than 14 days after you told us you are withdrawing, to:

INNI / Pure Waste warehouse
Läkkisepäntie 11 A
00620 Helsinki
Finland

Please put a note with your order number in the parcel. You may try a product on as you would in a shop, but return it unwashed and unworn, with no smells or marks. If a product has been handled more than that, we may reduce the refund by the loss in value.

4. What the return costs

• From Finland: follow the return instructions we send you. We deduct €3.90 per parcel from your refund for the return shipment.
• From outside Finland: you send the parcel yourself and pay the cost of sending it back. We recommend a tracked service, because we can only refund what arrives.

Returning a faulty, damaged or wrong product costs you nothing (section 6).

5. Your refund

We refund the price of the products you return, using the payment method you paid with, without undue delay and no later than 14 days after you told us you are withdrawing. We may wait until the products have reached us, or until you have shown that you sent them, whichever comes first.

If you return the whole order, we also refund the delivery cost, up to the cost of our cheapest standard delivery method. If you return only part of an order, the delivery cost is not refunded. Your bank or card issuer may take a few days to show the money.

We do not offer direct exchanges yet. To get another size or colour of a ready-made design, return the product and place a new order.

6. Faulty, damaged or wrong products

If a product is faulty, was damaged in transit, is missing from your parcel, or is not what you ordered, email us at hello@inni.com with your order number, a short description and a photo. Please tell us within a reasonable time after you notice the problem, preferably within two months.

Do not send a faulty product back before we reply: we send you instructions and a free return label where we need the product back. We then repair or replace it, or refund it if neither is possible, and we pay all shipping costs. This applies to your own designs too: a misprint, a print that does not match the design you approved, or a damaged garment is a fault.

A small difference between the colours on your screen and the printed garment, or a slight variation in print placement between sizes, is not a fault.

7. Cancelling before your order ships

If you change your mind about an order, contact us as soon as possible. If we have not started making it yet, we cancel it and refund you in full. Once production has started, your own designs cannot be cancelled; for ready-made designs, the right of withdrawal still applies once you receive them.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Email it to hello@inni.com.

To: INNI Finland Oy, Satamakatu 1, 00160 Helsinki, Finland, hello@inni.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number: ____________________
Products: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________